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Unable to load cards to wallet on watch6

(Topic created on: 11-06-2024 09:59 PM)
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Anonymous
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Samsung Wallet
Using S24 ultra and galaxy watch 6. I am not able to add cards on watch6. Whenever i enter card details and submit, it says "something went wrong". Though i am able to add cards on phone's wallet, but not able to load them on watch 6
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cs_member10
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Samsung Wallet

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for reaching out regarding your concern with the Galaxy watch. To assist you further, we kindly request that you share additional information, such as Error log file, Video or screenshots of the issue.

Kindly share the device log file within 15 minutes of the issue occurrence via the Galaxy wearable application. Please follow the below path:

Open Wearable app > Three dots > Setting > Contact US > Send feedback > Error Report > Select a device.

Warm Regards,
Samsung Customer Support.

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cs_member10
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Samsung Wallet

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for reaching out regarding your concern with the Galaxy watch. To assist you further, we kindly request that you share additional information, such as Error log file, Video or screenshots of the issue.

Kindly share the device log file within 15 minutes of the issue occurrence via the Galaxy wearable application. Please follow the below path:

Open Wearable app > Three dots > Setting > Contact US > Send feedback > Error Report > Select a device.

Warm Regards,
Samsung Customer Support.

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