UPI Transaction failed

[Im45]

Today I used samsung pay to transfer a amount. The transaction was unsuccessful but the amount was debited from my bank account 

[syedamaan09]

It shows failed but actually payment is done

[Im45]

How do you say that, the amount is debited but the merchant doesn't receive amount

[IamSamsungGuy]

Sir, It is some times happened because of network issue.

[Im45]

Okayy Bro thanks

[IamSamsungGuy]

Glad it helped! Mind tapping the 3 dots on my main solution comment and selecting Accept as Solution? It helps update the post status for others!"

[Anikroyale]

It should be back within 24-48 hours. If not, contact the official Samsung Pay helpline on 1800 123 7729. They will sort it out for you! Give them the transaction ID if they ask for it.

[Im45]

Thanks Bro 😊 🙏, but you see there is no transaction id there in screen shot

[Anikroyale]

Ah yes, its an unsuccessful payment, not a declined one... that's why it doesn't have a transaction ID. Still, if its not back, contact them, they should be able to help you.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you kindly contact the dedicated Samsung pay helpline (18001237729 Operations 8am to 8pm) they will guide you with the exact information accordingly.

Warm Regards,
Samsung Customer Support