Original topic:

Samsung Wallet SetUp Pin Failed!! Error

(Topic created on: a month ago)
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MadhusudhanaReddy
Active Level 1
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Samsung Wallet
Last month end I was factory reset my Galaxy A15 5G Smartphone after I was restore my personal data, settings, applications in backup after data restoration complete unfortunately Samsung Wallet not working when I am trying to SetUp the Samsung wallet it asking Fingerprint registration and PIN registration the actually problem is here fingerprint successfully taking but at the time of PIN registration i am getting error. The error is SetUP Pin Failed!! On April 4th 2026 i was hard reset my Galaxy A15 5G through bootloader after data restoration completed still i am getting same error: SetUP Pin Failed!! This time first i was cleared the Samsung wallet app cache and data still issue persists. Second time i was Uninstalled the Samsung wallet and try to install freshly from Galaxy Store still now also problem not solved. Now what should I do to use the Samsung wallet as regularly as previously I used. At present as of 5th April 2026 I am using Android 16 One UI 8.0 with Feb Patch


image
Screenshot of issue 


This video shows you how the SetUP PIN Failed error stopped to me using the wallet. This is the issue i am getting when I SetUp the Samsung wallet after factory reset my Galaxy A15 5G 


8 Comments
Saurabh_YD
Active Level 2
Samsung Wallet
Facing same problem
Samsung Wallet
Since how many days are you facing the same issue
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Saurabh_YD
Active Level 2
Samsung Wallet
From today
Samsung Wallet
Have you reset your Galaxy phone?

I am getting this issue after the factory reset that's why I am asking you.
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Saurabh_YD
Active Level 2
Samsung Wallet
Yes i reset my A15 tomorrow
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jackjohn003
Beginner Level 2
Samsung Wallet
How to fix this
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cs_member10
Moderator
Moderator
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Samsung Wallet

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you kindly contact the dedicated Samsung pay helpline (18001237729 Operations 8 AM to 8 PM) they will guide you with the exact information accordingly.

Warm Regards,
Samsung Customer Support

Samsung Wallet
Thank you for your information. Definitely. I will definitely contact the Samsung Pay Helpline.
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