I am facing major accessibility issue in Samsung Wallet application with TalkBack. TalkBack does not work at all on login pin screen of Samsung Wallet, as well as on UPI pin screen where we enter UPI pin and do payment. As a result, I am not able to use Samsung Wallet. That is TalkBack users cannot use this application. Please fix this issue as soon as possible. Thank you.
As per your concern, we want to inform you that if your Samsung phone or tablet is talking to you, explaining everything each time you press the screen - your device has Talkback or Voice Assistant enabled. The Talkback/Voice Assistant is an Accessibility feature of Samsung devices that helps blind and low-vision users by speaking actions out loud as items are touched, selected, and activated.
▶ How to enable Talkback: Settings> Accessibility> Installed services>Talkback>Enable Talkback> Tap on Allow to "Allow Talkback to have full control of your phone.
▶ How to disable Talkback: Settings>Accessibility> Installed services>Talkback> Disable Talkback> Double tap on Turn off to turn off Talkback.
▶ How to enable Voice Assistant: Settings>Accessibility> Screen reader>Enable Voice Assistant> Tap on Allow to "Allow Voice Assistant to have full control of your phone"> Voice Assistant has been enabled.
▶ How to disable to Voice Assistant: Settings>Accessibility> Screen reader> Double tap on Voice Assistant to turn off>Tap on Turn off> Voice Assistant has been disabled.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
