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Original topic:

Samsung wallet not working

(Topic created on: 08-31-2025 08:52 PM)
475 Views
XrayZ
Beginner Level 2
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Samsung Pay

image

Hi, im livingin UAE, i just boughta samsung galaxy 25 ultra international version, samsung pay not working, i didn't even find it in galaxy store, i get it from play store, but it shows me this message
6 Comments
Fadism
Active Level 3
Samsung Pay
Your device may have an issue. I am also in uae and working very fine.
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SvenVath
Expert Level 1
Samsung Pay
Unfortunately, international versions might have a CSC (Country specific code) that doesn't support Samsung wallet .. for example, you need a phone with UAE CSC to use UAE cards .. that's why international versions are cheaper.

Check your CSC: Dial *#1234# or use an app like Phone INFO Samsung to see the CSC.
Then contact samsung and check if your device is supported.
Also try google pay maybe it works.
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Samsung Pay
Hi 👋,
Since you’re using an international version of the Galaxy S25 Ultra in the UAE, Samsung Pay may not appear in the Galaxy Store because its availability depends on the device region and firmware. The app you downloaded from the Play Store might not be fully supported in your region. I’d recommend checking if Samsung Wallet is available instead, as it has replaced Samsung Pay in many markets. You can also contact Samsung UAE support to confirm compatibility and possible solutions for enabling the service on your device.
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Samsung_specialist
Community Manager
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Samsung Pay

We apology for this issue,Please provide us with the IMEI ( settings- about phone - IMEI 1 ) with screenshot of Settings>About phone >software information > Service provider software version to check this

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jehan01
Active Level 1
Samsung Pay
I have same problem i have galaxy A56
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jehan01
Active Level 1
Samsung Pay
Please someone tell me how to change region
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