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Original topic:

Samsung wallet not working

(Topic created on: 09-05-2025 12:24 AM)
430 Views
murtajaali
Active Level 1
Options
Samsung Pay

image

 Im living in UAE, i just bought samsung galaxy 25 ultra, samsung wallet not working, i didn't even find it in galaxy store, i get it from play store, but it shows me this message
9 Comments
jabinasi
Active Level 3
Samsung Pay
Ensure your device's region and country code (CSC) are set to the UAE or another supported region, as imported phones often have compatibility issues. Try general troubleshooting steps like restarting your phone, removing and re-adding a card, or contacting Samsung support for the UAE
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murtajaali
Active Level 1
Samsung Pay
Yes the region and CSC code both are set as UAE
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SvenVath
Expert Level 1
Samsung Pay
What version is ur s25 !! International? Chinese?
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murtajaali
Active Level 1
Samsung Pay
International
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SvenVath
Expert Level 1
Samsung Pay
Yeah man unfortunately with international versions it's tricky and lots of times it doesn't work with uae cards so as jabinasi said check with samsung gulf if they can help you .. if they can't your only hope is bootload a uae version of the oneui which i don't recommend
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SvenVath
Expert Level 1
Samsung Pay
Did u contact samsung
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MrAzmi
Active Level 1
Samsung Pay
My csc TPA
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MrAzmi
Active Level 1
Samsung Pay
It's bot working
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Samsung_specialist
Community Manager
Options
Samsung Pay

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Make sure you are using a local SIM card (UAE card) in slot 1.
3. Make sure to delete the app and download it from Galaxy store only.

if you still can not find it in Galaxy store please raise an error report via member app. For more details, please visit this link:
https://www.samsung.com/ae/support/apps-services/how-to-raise-an-error-report-through-the-samsung-me....

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