FardeenM
Beginner Level 2
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11-25-2025 09:28 AM in
Samsung Pay
After installing the new software update samsung wallet won't work whenever opening the app for payment it restarts by itself and to many bugs for scanning fingerprint and pin verification in the wallet.
4 Comments
Emad93
Active Level 4
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11-25-2025 09:46 AM in
Samsung Pay
Yes i have the same issue
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11-25-2025 10:29 AM in
Samsung Pay
Issues and bugs fixing was under process, new update will release soon.
mZoOnY
Expert Level 5
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11-26-2025 03:27 AM in
Samsung Pay
🤔
Samsung_special ist
Community Manager
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12-09-2025 10:49 AM in
Samsung PayThank you for reporting the issue. If Samsung Wallet is not working properly after the recent software update, here are a few troubleshooting steps you can try:
- Clear Cache and Data – Go to Settings > Apps > Samsung Wallet > Storage > Clear Cache and Clear Data. This can help resolve any bugs caused by the update and reset the app.
- Reinstall Samsung Wallet – If clearing the cache and data does not fix the issue, uninstall the app and reinstall it from the Galaxy Store to ensure you have the latest version.
- Check for New Updates – Sometimes, bugs from a recent update are fixed with subsequent patches. Go to Settings > Software Update to check for any new updates that may address the issue.
- Verify Permissions – Ensure that the app has the necessary permissions enabled for fingerprint and PIN verification under Settings > Apps > Samsung Wallet > Permissions.
- Restart Your Device – A restart may help to resolve temporary glitches caused by the update.