Samsung wallet not working

[glitcharchitect]

Samsung Wallet is experiencing a connection error despite attempts to resolve it, including clearing the cache partition, clearing data on Samsung Pass framework, and reinstalling the app, setting DNS connection off, Seeking assistance to resolve this issue. 

Thank you.

[elsa93]

Can you share a screenshot of the error?

[glitcharchitect]

It doesn't even open, i tried using wifi and mobile data too.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue, This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[glitcharchitect]

Done, thank you