Wrong product delivered

[Samsung_WO7XJAw]

I have been delivered a **bleep** Vivo phone instead of Samsung Galaxy M21. I registered the compliant against it on 31st May 2020, still there is no progress or update in the investigation. I haven't even received my phone nor my money has been refunded.

[afzarulsamsung]

u have ordered it from Samsung shop ??

[Samsung_WO7XJAw]

@afzarulsamsung Yes :(

[afzarulsamsung]

and the order comes with ur name ??

[Samsung_WO7XJAw]

Yes, everything was right except the phone's model.

[afzarulsamsung]

u have its bill ?? will u plz upload it here , and also that shipping slip

[Samsung_WO7XJAw]

I have shared both, Are you able to see them?

[afzarulsamsung]

not showing,

[Samsung_WO7XJAw]

I am sorry! Are you Samsung representative?

coz those bills contains some personal information.

[afzarulsamsung]

no bro i m not a Samsung representative but trying to help u by escalating ur case , because i gess its 1st time that a customer got other brand product from samsung shop, trying to understand actually what happened and if i don't have the details how can i help u ,