Samsung loyalty points are not working

[amitpareek1]

Currently i have some loyalty points in my samsung account and whenever i am trying to purchase something online it says that you can redeem your points but whenever i am applying those points it says can't use loyalty points please contact customer care .

Any solution for it 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you kindly contact the dedicated Redemption Helpline (1800-10-7267864 24*7 operations) . They will guide you further about your concern.

Warm Regards,
Samsung Customer Support