[Solved: Check Comments] Unable to redeem Smart Club Points

[MSKrishna]

I have been trying since a week to redeem smart club points. It always gives out an error.

[Hallicinaxx]

Same problem here. Can't redeem the points.

[Hallicinaxx]

As per Samsung customer care, this is due to deactivation of Samsung account. You need to send a mail to ssc.support@samsung.com to activate your samsung account. There won't be any such issue after that.

[MSKrishna]

This is happening with every account not just one. I have tried with 4 accounts(of family and friends) all of which provide the same error. So , may be samsung account deactivation might not be the problem.

[Hallicinaxx]

This is what I received from Samsung customer care.

[MSKrishna]

Yep got the same. Replied. Did it get rectified for you? Does the redemption work?

[Hallicinaxx]

Yes, all ok now.

[Hallicinaxx]

The issue has been resolved. 😀

[BobbyJ]

***ISSUE SOLVED.***

I had the same issue for a while. Contacted Samsung care, and they told me, the account was on hold. You need to reactivate it.

The procedure is simple and quick.

Write an Email to ssc.support@samsung.com from your registered Email id in below mentioned declaration format along with the purchase products EPOS invoice and pic/image of the IMEI number on the product/carton so that they can further proceed with your request. This is to ensure the security of customer accounts.

" To the Samsung Smart Club team

I ________________________ hereby declare that all the purchases made by me are purely for home use for me and my family and are not for any Commercial, E-commerce websites/ online, Institutional or reselling purposes.

Neither I nor my immediate family members are involved in the dealership or reselling of Samsung product categories (including Mobiles phones, TV, Washing machines, Refrigerator, ACs etc.)

I understand the T&C of the Samsung Smart Club Program and confirm that none of my dealings concerning the Program is in contravention of that.

I also understand Samsung may unilaterally decide to revoke or block my membership and its privileges or change the conditions of my membership anytime with or without notice to me.

Name____________________

Membership Number______________

Date____________________ "

Email this, and they will reactivate your services, and you will be able to redeem the points.

Thanks!

[Furkhan10]

Hi
Even I m facing the same problem,
Did it get resolved after emailing them??