Refund Request, KINDLY HELP

[kartikey1]

Hi All,

i had submitted a refund request regarding this issue my query , but it's been 5 days and no response has come from their side, not even a single text or mail.

what should i do? i try to contact samsung shop helpline but they just say sir i'll send a reminder to the team, still nothing happens. i get no updates whatsoever.

my order was cancelled on 3rd may, and today it's 12th may , i'm getting no help from samsung's team.

kindly help me if anyone can.

[LuckyTechServices]

It will take 7 - 10 working days to process refund to original source of payment. If you have taken emi you need to check with bank after 10 days or if its is cash payment you will receive amount maximun on 10th working day.
Order cacellation confirmation sms is only thing which is shared by all mobile companies in case of order cancellation...
Hope this information helps.

[kartikey1]

hi, thanks a lot, but refund takes 7-10 working days, prior to that the refund initiation mail/message should have been generated, but i get no updates whatsoever, they just tell me that i've sent a reminder, how should i approach the samsung team?  and yes i had taken EMI which is to be deducted from next month. 

[LuckyTechServices]

If i consider refund request date as 3rd of may then you should get refund process confirmation by Monday
Also for EMI you need to approach bank with details that you have cancelled the purchase and same confirmation is awaited they will be able to keep you posted about same.

[kartikey1]

refund request date is 8th may, yes i'll approach the bank again, last time when i approached the bank they said that the EMI should dissolve on it's own once the order is cancelled, but it hasn't , so i guess i'll try to contact the bank again, thanks.

[LuckyTechServices]

Rest nothing to worry you have proof in form of sms and Samsung being a global company is trustable it refunds until and unless their are confusions or some non development issues in returned product

[kartikey1]

Thanks for assuring me.

[LuckyTechServices]

No problem...🙂

[Lohit_Gupta]

You can also get a confirmation email from Samsung..it will reads your order is canceled and refund your initiate in 8 working days. Then contact your bank with the email that's it read your order has been cancelled..and it's your also proofs that your order has been cancelled and bank will cancel your EMI...

[kartikey1]

okay, but i only have cancelled order message no refund initiate mail/message.