Don't trust Cashify Diagnose App for Samsung exchange

[Rineeshk]

I face very bad service from Cashify Diagnose app and I lose my cash without my problem. Cashify app rejected my exchange because of their app internal server issue. So I forced to pay the service charge and GST amount to my credit card. So please don't trust Samsung or Cashify Diagnose app for exchange.

#samsungindia #samsung 

[sarnandu]

how was you experience with samsung shop exchange as they partnered with cashify
And what happen with you

[Rineeshk]

It's very poor and bad service from Cashify Diagnose app. Cashify app rejected my exchange because of their app internal server issue. Now samsung cancelled the purchase from their end. I lost almost 1000 Rs now for paying processing fee and GST amount to my credit card without my mistake. Still now I didn't received the refund also from Samsung. Never ever suggest to purchase from online store with exchange.

[sarnandu]

oh samsung wallet is also same

[samfan91]

Last year also some people had similar issues and took one month to get a refund from samsung.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question >Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[pulks]

I also exchanged an iphone for samsung galaxy s24 ultra and same exchange issue being faced. The guy is asking that your phone is not working. But the issue is with the samsung and its worst service with cashify diagnose which doesnot even work properly.