Amount got deducted from account while placing order from samsung shop and order not placed

[Romíl]

I was placing an order of samsung M21 64gb from samsung shop. While placing order I was directed to google pay app and amount got deducted and order was not placed. Its been more than 10 days now and still the amount is not refunded to my account. Even contacted samsung customer care and mailed them many time still the issue is not solved. And as the order is not placed, it doesn't have an order Id. Kindly help me out with the above as it is big amount for me and didn't expected such behaviour from samsung. 

 

[sodagar]

kindly visit the store
i hope you will find isue
and if your amount credit in samsung's account
i hope they deliver your phone after this
or they refend your amount
first
kindly visit your near store
or Samsung cafe

[Romíl]

kindly send me the address. I stay at Malad(East), Mumbai-97

[ResRes6]

Dear Team,
I have been following up with Samsung for over month now for Order 11357606623 & Order 1133496352. There is no action from Samsung no response to my emails. Customer support, does raise ticket to be responded on Priority but there is no update. Tickets raised so far are - 1824734, 1821056, 3765392307, 1820506, 1819805, 1805692, 1791771, 1786324, 1774977 in addition to that I have written several emails on CEO Desk, I have done thousands of call on toll free no.

I am not sure reason of Samsung not able to respond to my simple queries.

Can anyone here suggest what is alternative way to approach Samsung to get some response and solution.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have acknowledge and understand your concern and request you to please contact the Samsung shop department on 1800 40 SAMSUNG (7267864) or 1800 5 SAMSUNG (7267864).

[Option 1/2 for langauge(english/hindi) ---> Option 3 for Samsung shop] or mail us on : email at support.estore@samsung.com

Please be assured our team will surely help you out on this.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Romíl]

Samsung customer care is not responding to my request. And still processing the request from 8th November and today it is 30th November. please help to get the money back.