Original topic:

Samsung Health Crash

(Topic created on: 09-27-2023 01:35 PM)
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RaheemKhaled
Active Level 3
Options
Samsung Health
The app crashed the moment I opened it, I tried reinstalling it but the problem still on, is the problem from the app or my Galaxy S22?
5 Comments
MOQBALI
Expert Level 2
Samsung Health
I'm sorry to hear that you're experiencing issues with the app. It's possible that there could be a compatibility issue with the app and your Galaxy S22. To troubleshoot, you might want to try the following steps:

1. **Clear Cache**: Go to your device's settings, find the app, and clear its cache.

2. **Update the App**: Make sure you have the latest version of the app installed from the Google Play Store.

3. **Check for System Updates**: Ensure your Galaxy S22 has the latest software updates installed.

4. **Restart Your Phone**: Sometimes, a simple restart can help resolve minor glitches.

5. **Contact Support**: If the issue persists, you may want to reach out to the app's support team. They might have specific troubleshooting steps for your device.

6. **Check for Known Issues**: Look for any known compatibility issues between the app and the Galaxy S22 online.

If none of these steps work, it's possible that there may be a specific compatibility issue that requires a software update from either OpenAI or Samsung. Keep an eye out for any app or system updates in the future.
RaheemKhaled
Active Level 3
Samsung Health
Thank you for responding, I tried everything you said except contact support, I will look after that
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MOQBALI
Expert Level 2
Samsung Health
You welcome brother
Samsung_specialist
Community Manager
Options
Samsung Health

Hello,

Kindly make sure that the app is updated to the last software version, and try to clear cache the app from the settings > apps > Samsung health app > storage > clear cache. Try to reset the phone from the settings >General/ General management> Reset > Reset all settings.

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RaheemKhaled
Active Level 3
Samsung Health
So apparently the problem is related to Android Webview Service app somehow, this app crashed many other apps on my phone forcing me to uninstall the Android Webview Service app, so after I uninstall updates (cuz you can't uninstall it completely)the Samsung health app start crashing and never open until I update the Webview app again
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