Original topic:

Galaxy Tab S9 FE+ 5G

(Topic created on: 07-17-2024 03:07 AM)
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PushkalKishore
Beginner Level 3
Options
Samsung DeX
I wanted to know how to connect an external monitor via a Type-C hub to use the tablet in DeX mode. Basically, I wanted to work on documents and play some light games on a bigger screen, utilizing the capabilities of DeX mode.

However, when I turn on DeX mode, it only changes to desktop mode on the tablet itself, and there is no display on the external monitor.
4 Comments
cs_member10
Expert Level 5
Samsung DeX

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, Samsung DeX is a feature included on some Samsung mobile phones that enables users to extend their device into a desktop-like experience by connecting a keyboard, mouse, and monitor. Kindly perform the following steps to resolve your issue.

The DeX cable lets you connect your phone or tablet directly to a monitor without the use of any other accessories.

Step 1: Connect the USB-C end of the DeX Cable to the port on the phone or tablet, and then connect the HDMI end to a TV or monitor's HDMI port.
Step 2: Tap Continue.
Step 3: Tap Start.
Step 4: Swipe down the notification panel.
Step 5: Tap on and use your phone as a touchpad.
Step 6: Your phone has been connected to the monitor.

Screen mirroring in Dex: Step 1: Navigate to the Dex icon using touchpad mode.
Step 2: Tap on "Tap here to switch to screen mirroring".
Step 3: Screen mirroring has been opened.

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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PushkalKishore
Beginner Level 3
Samsung DeX
Hi Support team,

I have requested support for the Tablet S9 FE Plus, not the phone.
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sammieee
Active Level 6
Samsung DeX
S9FE and plus both are not support usb output
TechBrew
Active Level 4
Samsung DeX
Unfortunately due to the Tab S9 FE and the Tab S9 FE+ having a USB 2.0 port they don't allow video output signal which means we cannot connect an external display to them 😔
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