charging problem

[awate1312]

I have m34 5g when i plag charging cable it's showing charging after five minutes is not charging it's increase only 1 or 2 percent only 

[MR_PRIME]

Check with another charger and do factory data reset.
Plz Accept solution clicking on 3dot right side nd Do follow for Regular Updates.

[awate1312]

It's gonna work ?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps.

Check connectivity & charger functionality: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.

Kindly disable the battery protection mode( if enabled).

Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.

Please check the back panel of your device's physical condition (Bulge, Swelling, or visible damage).

If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support