amul123
Beginner Level 2
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Pune
Issues with C9 pro 
1.HEATING
2. SLOW CHARGING 
3.DROP IS FRAME WHEN THE TEMPERATURE IS HIGH.


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cs_member9
Active Level 7
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Pune

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

1. Close background running apps when not using them.

2. Avoid usage of mobile phone during charging: avoid the usage of the mobile phone while charging.

 

For further details please click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/ 

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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