kk22
Beginner Level 2
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Pune
Team i have lost all of my pictures from my gallery the latest and the past one.
It just vanished on galaxy s10 plus
Tried calling out customer care..they are helpless too
How will i recover my pictures and video again?
I have no backup on Google drive or Samsung cloud
Any other suggestions please ??

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Sidhabhi
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Pune
First try it in recycle bin..
open gallery>click 3 dots at top right corner>select recycle bin
or
if you are having active Google account and proper backup..then try Google photos
or
check your backup account..
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kk22
Beginner Level 2
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Pune
checked everything
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Samsung_Support4
Moderator
Moderator
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Pune

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We would like to inform that if you have taken Data Backup with Google and Samsung cloud, only then you can retrieve your data by following these steps: Apps > Settings > Accounts and backup > Samsung Cloud > Back up this phone > Back up > Tap OK on the pop up > Done.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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