Original topic:

S24 ultra Camera issue still after update

(Topic created on: 03-03-2024 10:54 AM)
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AkshayPisal
Active Level 2
Options
Pune
S24 ultra still has many camera issues to fix even after February update
I can easily notice noise in most of the photos be it daytime or night time

Portait edge detection needs to be improved.
Also night photography videography needs an improvement for both details/clarity & noise reduction. 

Exposure handling is still not good in videos. Also in photos observed highlight clipping, overexposure issues(both regular & portraits)

We want improvement in Clarity/details & proper edge detection across all the lenses(including selfie camera)

Need to fix Details/clarity problem at various zoom levels. Specialty between 10 to 30x(not asking for 100x)

30x photos are better with s23 ultra. S24 ultra at least should match it.

Samsung please improve processing time for 50mp & 200mp photos. N quality should be similar to 12mp photos for 50mp & 200mp, sadly that is not the case. Please fix. Processing & result/outcome(HDR) should be same across 12 vs 50 vs 200mp

Also please make 24Mp photo option as default or at least give it as option in stock camera app. Leave it to the user whether they want to use it or not. 
Make 4k 120fps option available in native camera app instead of expert raw.

Please bring these changes/fixes to the camera with software update🙏
4 Comments
himz12
Active Level 6
Pune
Thanks bro for such a great summary... i have raised multiple complaints to samsung, but again and again, I am getting the same reply. My OP phone is able to capture more details and better low light photos. You cannot expect this performance from a device after spending 1L + .
ab28
Active Level 7
Pune
Correct. Nothing changed even after update. Just click Night photography of person face and see how artificial ot looks. Ugly. Also edge detection not proper. I m facing object focus issue even after repeated tapping on that object.
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Abhi_S24ultra
Active Level 4
Pune
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cs_member10
Moderator
Moderator
Options
Pune

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments, and taking your valuable feedback, We are continuously working to make our products better and more efficient.

Kindly share the log file. Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve your issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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