SAMSUNG LYING TO IT'S MEMBERS

[BBreezy14]

Beware!!! Another promotional lie from Samsung, with more shocking customer service!

I purchased a promotional product and had to register for a Promotional TV. 

I had to provide to provide Samsung with TV Licence details and registration was then succesful. I was given a reference number.

Was told the same rubbish as the Tag & Buds lie, that the Courier would be in touch. Now when I give them the reference number they say I actually won another Tag & Buds

[N1c0]

have the same problem got my tag and buds but the ones for wife has still not come yet have phoned them many times i am getting very upset

[BBreezy14]

I wish there was some accountability from Samsung

[shakira786]

Was so sad is that no one from Samsung contacts customers and explains what is going on.... very poor customer service

[BBreezy14]

You are so right. A company of this size should remember they got there through the support of us, the customers. I've been with Samsung devices for over 10 years now. #NeverAgain

[F23G]

Hi guys, not sure if you've seen some of my posts going back to the end of last year. Clearly those posts weren't seen by the Moderator's of this Member's App. There must be a way to escalate the poor Customer Service levels in terms of Promotional Gift redemption. It seems as if all the Member's complaints fall on deaf ears or the system is inadequately set up to deal with Promotional items.

[shakira786]

From what ive seen and read here on the samsung members app... everything is falling on deaf ears!

[F23G]

I hear you Breezy, I share your frustration. This entire process of redeeming gifts & rewards is designed to make life as difficult as possible for the loyal customer base including repeat customers. I'm about to go through the same frustration as you. Hope you get sorted 👍

[BBreezy14]

What's worse is when you send emails to Samsung they have the ordasity to send you read receipts and not reply

[TebzaN]

But we can do something about it as customers