S21 ultra buds & Tag not received.

[DannyG81]

Still did not receive my gifts as advertised. I purchased the S21 ultra on upgrade but never received the buds and tag. Not sure what the issue is as I have provided all the required info including proof of purchase. I have received an order reference biut since then no communication. This is really not the kind of service I expect from Samsung and that after taking their top of the range S21 ultra which does not exactly come cheap. Very disappoint to say the least. 

[Wessie71]

I also did not receive myne how can I contact in regards to this?

[DannyG81]

I am also looking to contact some sort of customer support but not having much luck.

[Dewet]

Also received nothing. Have two phones.

[Ridwaan500]

I cam not get the buds..how do I apply for it?

[Maps_sam07]

Hi, DannyG81 apologies for the inconvenience caused.

kindly email zaestore@samsung.com with the reference number received from the claim made so as to follow up.

[DannyG81 · Accepted solution]

Thank you will do

[DannyG81]

Good day, just wanted to provide an update. I have received my Samsung Buds and Tag yesterday. Thank you for the assistance with resolving this matter. Now I am a happy Samsung customer.