StarSign7
Beginner Level 4
I bought my Galaxy A31 in August and according to the deal it comes with Buds+ which are supposed to be redeemed in the Samsung Members app with a proof of purchase. Well I had the phone delivered via courier today 01/09/2020. When I get to this Samsung members there is no such banner. How do I then get the buds? So that if I'm not getting them I return the Samsung phone immediately using my 7 day cool-off period!!!
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AJSax
Beginner Level 2
I had the same thing. apparently they reached 4000 so no more available.

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Maps_sam07
Moderator
Moderator

Hi  StarSign7 

 

The buds offer was available till the 31st August 2020, the buds promotion was applicable to the first 4000 customers that claimed, the limit has been reached, so the promotion is no longer available, it has expired. 

 

https://www.samsung.com/za/offer/galaxy-a31-buds-promo/

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15 Comments
additional
Active Level 1
so sumsung don't want to give us our buds?
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AJSax
Beginner Level 2
I had the same thing. apparently they reached 4000 so no more available.

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maryke
Active Level 4
also didn't receive a R4000 voucher preorder and everything. may be i must also return phone
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Maps_sam07
Moderator
Moderator

Hi  StarSign7 

 

The buds offer was available till the 31st August 2020, the buds promotion was applicable to the first 4000 customers that claimed, the limit has been reached, so the promotion is no longer available, it has expired. 

 

https://www.samsung.com/za/offer/galaxy-a31-buds-promo/

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I bought the phone as I was told I would receive a free pair of galaxy buds and was not informed about it only being valid for the first 4000 customers. This is not right towards me and would like the matter to be addressed. Thank you
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my claim was put in in march i got my email saying received i got an sms on 6 april saying due to lockdown deliveries wont take place now samsung are saying its expired its unfair
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yes it no longer but what about me iclaimed long time ago but I receive only the claim number not the buds why
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mel08
Beginner Level 2
also claimed on the 22 august did not recieved anything. this is verry upsetting .
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maryke
Active Level 4
also very disappointed think we must all return our phones false advertising and also misleading as i pre-ordered and did everything
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