wifi problems

[Abby84]

Why does it say waiting for wifi when I download stuff yet I am connected to a wifi and it simply does not download

[NjabuloDexter]

maybe the wifi signal it's not strong or you've to pause and then click resume so it can start downloading

[Abby84]

nothing helps hey and for the record it only happens on play store.. everywhere else I can download. sections in playstore is set to download over wifi but nothing

[RickBro]

Watch this YouTube video Hope you come right.

https://youtu.be/KLpB5-EaG5M

[Maps_sam07 · Accepted solution]

Hi Abby

Please reset your device settings and perform a s oft reset

1. Please go to settings>> general management>> reset >> reset network  settings

2. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.