wifi not working and hotspot not working

[pankaj890]

My handset wifi and hotspot is not working plz turn on my wifi and hotspot 

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "Wi-Fi" issue kindly follow the given below step:

 >>Reset Network Settings:-Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

And to resolve "Hotspot" issue kindly follow the given below step:

>>> Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

>>Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support