Original topic:

firmware download session expire

(Topic created on: 02-23-2017 11:08 AM)
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Udaykumar_Parnapalli
Active Level 6
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Iam downloading firmware of j7 prime.
but when I click download it says your session has been expired
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3 Comments
Shunyam
Active Level 7
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Unstable internet connection, maybe?
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I checked in mobile using jio and Wi-Fi
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Samsung_India_
Active Level 10
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Thanks for being with Samsung and for sharing your concern. Kindly check given below procedure for updating device through Samsung Smart Switch at Home.

Requirements:-
• High speed internet connection (minimum 2 MBPS)
• Handset’s battery should be fully charged.
• Continuous Power backup (in case of power failure, handset might be crashed)
Step 1
Install the updated version of Samsung Smart Switch in your PC/Laptop. The same can be downloaded from the link given below-
http://www.samsung.com/in/support/smartswitch/
Step 2
After installation of smart switch on PC/Laptop, connect your handset via USB cable with PC/Laptop.
Step 3
Notification will appear in Samsung smart switch window if the updates are available for respective devices.
Points to remember:-
1. Do not disconnect the handset during firmware updation.
2. Please ensure that power supply and internet connection don’t get interrupted.
3. This process might take 30 – 45 minutes approximately depending upon the internet speed.
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