battery problem interactive checks not working

[dineshbabu1980]

Hi friends and experts , 

Today after waiting long (due to covid) my battery replacement done almost 15 days from the official service center 

But still my autocheck and interactive check shows battery is weak to be changed 

How to know whether I got proper  battery , kindly help me with this issues 

Thank you all in advance 

[Anonymous]

it's not any battery issue ..it's software glitch just ... if you factory reset then this will goes this happend with many users before... either factory reset or reflash software via service center

[dineshbabu1980]

will do factory reset and get back to you, thank you

[dineshbabu1980]

same response even after factory reset sir

[Anonymous]

ok then also it's not any issues regarding battery bro ...when next security patch will arrived then this time flash that firmware from service center your issue will solved ..thatswhy told same issues there in many person...it solved

[Anonymous]

see this problem solved long before with another user 👉 it's nothing but software issue ...i gurrentee you

[Balu332]

Other way to test is install accu battery and see the estimated capacity after 5 - 10 charging cycles if it is near to design capacity than we can say your battery is new..

[dineshbabu1980]

nice idea will try it , thank you

[dineshbabu1980]

thank you sir, have a nice time ahead

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. We would request you to kindly raise your concern under the Ask Question section from Samsung Member Application with more details, so that we can help you out with this.
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