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Original topic:

Wifi connection

(Topic created on: 06-14-2021 02:09 PM)
mosa_dummy
Beginner Level 2
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I have a problem connecting to my wifi after I had a software update on my Samsung Galaxy A31. Please help
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Maps_sam07
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Hi mosa_dummy

Please reset network settings.

*Stored Wi-Fi, Mobile data and Bluetooth passwords may be removed.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select General Management.
4. Select Reset.
5. Select Reset network settings.
6. Tap Reset

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

Thank you

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Solution
Maps_sam07
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Moderator
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Others

Hi mosa_dummy

Please reset network settings.

*Stored Wi-Fi, Mobile data and Bluetooth passwords may be removed.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select General Management.
4. Select Reset.
5. Select Reset network settings.
6. Tap Reset

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

Thank you

View solution in context

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mosa_dummy
Beginner Level 2
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Thank you I will try that and get back to you