Why can't I pair oneplus buds with my galaxy phone ?

[sumalove]

Why can't I pair ? 

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Kindly try to connect your device with "other devices" and check.

Clear cache: Settings > Apps > Menu > Show system apps > Search
and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset settings: Settings>General Management>Reset> Reset all settings to their default.

Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support