Original topic:

WhatsApp Glitch

(Topic created on: 10-26-2025 12:00 PM)
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Shivam1512
Active Level 1
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Is anyone facing glitches in WhatsApp after the One UI 8 update on the S24 Ultra? Glitches like not opening the app after putting the fingerprint and function buttons vanishing after some time during video calls.
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Samsung_OneUi
Expert Level 5
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No
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mdeepak
Active Level 5
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Yup. My WhatsApp texts auto deleted for individual contacts whereas texts of groups are reflecting as it is..1759253624282.jpg1759253624299.jpg
Blackstar98
Active Level 4
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I'm having the same issue. I tried to reinstall it but now I'm having trouble installing WhatsApp on my S25 Ultra. I tried installing it through the Play Store and the official APK, but it's not working.
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Shivam1512
Active Level 1
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I they should give another update to fix the bugs.
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

goodthings
Expert Level 5
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Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
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You're welcome to here.
mdeepak
Active Level 5
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I just reset my phone. And now everything works perfectly
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Azimeyyy
Beginner Level 2
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I have enabled biometric in WhatsApp ...everything i open WhatsApp first tym the finger print option comes when I unlock it closes app and I have to click app again to open it when I open it the app is being unlocked there us bug goin on since one ui 8 update
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