Virus Trojan

[Selin1988]

Screen freeze 

Hi. Suddenly my screen start freezing for some seconds (10-15 secs or until I reopen the screen)the last days. 

I downloaded totalvirus and I found out something called Fortinet...

I never had this application on my phone. 

It's new. A Samsung A14. I have it 7 months. 

When I tried the total virus app I found in 2 places on my phone a problem. 

In scan, it says next to Fortinet this: Android/generic.5.506

I have this on message on :

Samsung cocktail bar service 

Android html viewer

And android safety information 

In those 3 categories 

What's that? Is there a possibility that this is causing screen freeze?

[ojwh]

Hello. Where did you buy your phone from? Can you contact Samsung support for check things for you?

[Samsung_specialist]

We apologize for the inconvenience you're experiencing with your Samsung mobile. It's unfortunate to hear that you're facing issues with frequent freezing. We recommend following these steps:

1. Ensure your device has enough battery.
2. Reboot the device by pressing and holding the Volume down and Power buttons simultaneously for approximately 10 seconds.
3. Download updates manually:
- On your device, navigate to and open Settings.
- Swipe to and then tap Software update or System updates (this may vary between models).
- Tap Download and install or Check for software updates. If an update is available, it will begin downloading, though you may need to tap Download now on some devices.
4. Make sure your device has enough space.

And please check the below link on how to protect your Galaxy phone from malware:

https://www.samsung.com/ae/support/mobile-devices/how-to-protect-your-galaxy-phone-from-malware/