Unable to connect to Jio 5g Network on S23

[Pratiksha111]

Hi 

Guys I'm unable to connect to Jio 5g network even after multiple trials• can anyone suggest possible problems and solutions to that 

Thank you 

[goodthings]

Reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots also interchange Sim in slots then try to it's again. Thanks.

[Pratiksha111]

Thank for your suggestion but it's not working

[goodthings]

Reset factory data with backup then try to it's again. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you are unable to use 5G on your device Kindly visit the given link to resolve your issue.

How to use 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Pratiksha111]

It's still not working