This is answer regarding problem with Whatsapp Clone

[Lovleen7776]

This is with reference to your query regarding your Samsung S10. We sincerely apologize for the inconvenience caused to you, as media of dual WhatsApp is not showing in Gallery and My Files app of your device. We certainly do not want our customers to go through any kind of inconvenience. Please don't worry, we will surely help you with the same.

We would like to inform you that the issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved. Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

We need confirmation from WhatsApp team regarding the path they will be using for saving their media files as in some devices we observed that WhatsApp was still using the old path.

Samsung is trying to solve the problem quickly by contacting WhatsApp team. If they go with the new concept then we will be needing some to prepare the fix. Meanwhile, we request you to please bear with us.

In case you require further assistance, please feel free to revert to us.

Thank you for writing to Samsung! We value your relationship with us.

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[SB51]

Thanks

[Parirupa]

After updating this phone i am unable to clone any apps. Guide me..

[Lovleen7776]

Which? ARE You talking about s10

[h123456789]

Same problem with s21 ultra

[h123456789]

Update received in s21 ultra security August problem solved 2 whatsapp please whatsapp backup

[h123456789]

Download parallel app from play store

[Jonnas]

Same problem even after software update in phone and whatsapp update. I'm currently using Samsung F41, the problem is persists. Dual messenger throws same errors

[farhanmach]

any updates regarding this issue? this needs to be resolved like yesterday