Stuck on Art mode on The Frame 2022

[Sneakywarwolf]

Since yesterday night, my frame tv is misbehaving. Once it goes into art mode I am unable to turn it on.

Someone assist please. 

[Abheet]

Hi, same issue with me. You can try the following 2 things:
1. If your phone is connected to the tv, via smart things, control tv from phone. As soon as any app opens on tv, u can reuse the tv remote
2. plug off the tv from socket, wait 10 seconds, then replug the tv. let it stay in default position for another minute. turn it on, wait another minute, and then click on any app button on remote. The success rate of this is low, but works sometimes.

Whenever you get chance, connect phone to tv via smart things. TV turns on via phone everytime.

[Davent]

It appears to be a faulty auto update from Samsung, I have the 2022  75 inch and 43 inch, both started playing up yesterday.

Art work not working at all, TV stuck on art, but can work around it to get tv working. Hopefully Samsung fixed soon. 

[Davent]

Appears they are all subject to a faulty update 

my 75 and 43 inch both playing up and won’t go into art mode 

[Sneakywarwolf]

Yea it's a backend error from Samsung. Now that the art mode is fixed my audio is of my sync with the video and the UI is bit sluggish.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

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