We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would like to inform you that Samsung releases monthly, quarterly, and biannual firmware security updates on selected Samsung devices. Your device falls under biannual Security Updates, which means your device will receive two security updates every year.
If your issue will be not resolved, please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
