When you're unable to hear sound from your TV while using Smart View, it can be quite frustrating.
*Basic Troubleshooting*
1. *Check TV Volume*: Ensure the TV's volume is turned up and not muted. 2. *Smart View Settings*: Open the Smart View app on your device and check the audio settings. Ensure that the audio output is set to the TV. 3. *Restart Devices*: Restart both your TV and the device connected to Smart View.
*Audio Output Settings*
1. *TV Audio Output*: Check your TV's audio output settings. Ensure that the audio output is set to the correct device (e.g., TV speakers or external speakers). 2. *Smart View Audio Output*: In the Smart View app, go to _Settings_ > _Audio_ and select the correct audio output device.
*Additional Troubleshooting*
1. *Check HDMI Connection*: If you're using an HDMI cable to connect your device to the TV, ensure it's securely connected to both devices. 2. *Disable/Re-enable Smart View*: Try disabling and re-enabling Smart View on your device to reset the connection. 3. *Update Smart View App*: Ensure the Smart View app is updated to the latest version. 4. *Reset TV to Default Settings*: If none of the above steps work, try resetting your TV to its default settings.
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As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Clear app cache through Device care: → Settings > Device care > Storage > CLEAN NOW.
● Smart view clear data: Settings> Apps> Filter and sort> Show system apps>OK>Smart View app> Storage> Clear data.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Kindly try to connect the same after performing the above given steps.
● Make sure your Tv voluam is working fine.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).
