Some troubleshooting steps to help you resolve the issue.
First, restart your S24 Ultra. To do this, press and hold the *Power button* and the *Volume down button* simultaneously for more than 7 seconds. This will force your device to restart.
If the issue persists, it's possible that a software glitch is causing the problem. Here are some additional steps to help you troubleshoot:
- *Free up memory and storage space*: Check how much storage is available on your device and free up space by uninstalling unused apps, deleting files, and clearing the cache. - *Check for software updates*: Ensure you're running the latest software version. Go to *Settings* > *Software update* > *Download and install*. - *Safe mode*: Restart your device in safe mode to isolate the issue. This will disable all third-party apps, and if the issue resolves, it might indicate a problematic app. - *Factory reset*: If none of the above steps work, consider performing a factory reset. This will erase all data, so be sure to back up your information first.
If you're still experiencing issues after trying these steps, it's possible that there's a hardware problem. You may want to visit a Samsung service center or contact their support team for further assistance.
Kindly force restart your's device through power button + Volume down button at once press and hold for 10 seconds then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would request you kindly perform the following steps to resolve your issue.
● Remove the screen protectors and cover from the device once and check the issue after restarting the device. Path: Press the power and volume down keys simultaneously for a few seconds.
● Clear app cache through Device care: Settings > Device care > Storage > CLEAN NOW.
● The clear cache memory of a particular application: Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Check space availability: Settings > Device Care >Storage.
● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
