In your members app , at right bottom you will see support and in that you will see phone diagnostic. Perform diagnostic of vibration and share me the result of the same
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1. Menu>apps>settings>sound and vibration>vibration pattern>choose the vibration pattern of your choice.
2. Swipe up the home screen>settings>tap sound and vibration>tap "vibration feedback" to enable it or disable it. Note: When the switch turns blue it means the vibration feedback feature has been enabled.
3. Kindly perform the interactive check of vibration in the Samsung Member Application (Samsung member app>>Get help>>Interactive checks>>Vibration).
Please follow the easy troubleshooting steps which might help to solve the issue.
Check space availability:
Is there sufficient space available on your device? Kindly check the space on your device: Path: Settings > Device Care >Storage
To improve the device performance there should be sufficient space. Request you to keep at least a ''minimum 20% internal memory free''.
Kindly check RAM in your device:- Path: Settings>Device care>Memory.
To improve the performance RAM of the device should be free. So, clear the RAM memory once a day. Check app cache Does the device hang while accessing any particular Application/Game etc?
Please follow the below steps 1- Clear app cache through Device care:
Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on Device care. Step3: Tap on Storage. Step4: Tap on CLEAN NOW.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung. Warm regard, Samsung customer support
