Original topic:

Samsung contact list didn't show WhatsApp users

(Topic created on: 06-13-2024 11:34 AM)
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praveen_shankargouda
Beginner Level 4
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Every mobile present in the market have their own contact app in there mobile and that app shows the user using the WhatsApp in there contact app but in samsung app it doesn't why

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it shows for me.
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Hi wanted to let you that the feature is already available
But sometimes it not showing on
1. If you WhatsApp in multiple devices ( personally experienced , no official statement)
2. Not the primary phone registered with WhatsApp

In this both case even contact saved in your contacts still WhatsApp option will not available directly in contacts or even in WhatsApp ( eg if you have primary WhatsApp in phone 1

And you saving contacts in phone 2

Then in WhatsApp the contact will only show contacts available in phone 1 only not in phone 2 )20240611_203429_1000220567_1718118269.jpg20240611_203416_1000220566_1718118256.jpg
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Right ️ what you are saying
cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

Check app Cache: Settings> Device care> Storage> Clean now.

Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

Keep your apps updated: Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps in the link below.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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PiratesAman
Active Level 5
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Check software update, Updates Samsung products from Galaxy Store, it will show definitely like this....Screenshot_20240614-084320_Contacts_1000026637_1718334834.png
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