Try clearing cache or clearing data by going into app info by hard pressing the icon. And then re-launch the app. It might still not work, but this works for most of the apps.
Try clearing cache or clearing data, if the issue still persists, then turn your attention to the feedback section and raise an error report.
Kindly follow the steps as below:
Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of the issue and attach the system log data (click checkbox)
*When you abstract the log file. Please check off the pop-up message: log file delivered
