Original topic:

S21 FE - Facing Network Issue

(Topic created on: 05-22-2023 10:06 AM)
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Kiran_Katore
Beginner Level 3
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In my Samsung S21 FE, I'm facing too many Network issues. The network showing always poor and need to place it in flight mode then I'm able to use it for some time.  But in my previous Realme device, there is no issues with the network.

Is anyone having any idea? Please let me know.

 

Thanks,

2 Comments
cs-member11
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Follow the below steps to perform a settings reset:

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on General Management.
Step3: Tap on Reset.
Step4: Reset settings: Reset all settings to their default
Step5: Reset network settings.

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G or 5g (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as 5g/LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Tech_Al
Active Level 1
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I'm facing the same issue.  Unfortunately thinking that the phone is fine and that it's a network issue, I recently brought another S21 FE for my wife and now she has the same issue.  Everyday morning when we wake up, it is not connected to network and we have to switch on and off airplane mode to get network back.

 

Tried everything that the samsung folks said from resetting network, resetting phone, changing to new sim card but the same problem.  And now after my wife's issue, I'm convinced that this is a problem with this model.

 

 

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