Ringtone Issue

[SamarthGM]

I have got my new phone (Samsung galaxy M02s) from Amazon before 3 days but I am unable to hear my ringtone at the time when calls arrives and it's showing an battery heat issue while charging and it stops charging due to excess heat 

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support