Request for Support & Resolution Regarding Green Line Issue on Samsung

[DV2003]

Dear Samsung Support Team,

I hope you are doing well.

I am writing this email as a long-time and loyal Samsung customer. For many years, I have trusted and used only Samsung smartphones because I genuinely believe in the quality, reliability, and premium experience offered by Samsung products. I have never preferred any other mobile brand because my trust has always been with Samsung.

Currently, I am using a Samsung Galaxy S22 Ultra, which is approximately 3 years old. Recently, a green line suddenly appeared on the display without any physical damage or mishandling from my side. This issue has come as a complete shock to me because this is the first time I have experienced such a serious problem with any Samsung device.

I visited local mobile vendors/service professionals, and they informed me that the display needs to be replaced, which is extremely costly. Honestly, it is very disappointing to face such a major display issue in a premium flagship device like the S22 Ultra.

As a loyal Samsung customer, I never expected this kind of issue from a high-end Samsung device. After investing in such an expensive smartphone, facing this problem has deeply affected my trust and confidence in the brand. I am feeling very disappointed and helpless in this situation.

I sincerely request Samsung to kindly review my case and provide a goodwill solution or free-of-cost support for this issue. I truly wish to continue my journey with Samsung, but experiences like this make customers think about switching to other brands.

I have attached photos of the issue with this email for your reference. I humbly request you to please investigate the matter and help me with the best possible resolution.

I genuinely hope Samsung will value the trust and loyalty of its long-term customers and provide support in resolving this issue.

Looking forward to your positive response.

Thank you.

[jj1878]

Bro, which device is it?

[DV2003]

Samsung s22 ultra

[ManishSonawane]

same issue here with my s22 plus

[DV2003]

😒😒😒😒

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Nixx7]

How much samsung service centre charging for display change?

[SURJITHsNAIR]

Firmware/Software updates push the device to peak performance, generating significant heat. That thermal stress can expose weak points in the OLED display—especially fragile internal connections—leading to permanent display lines.
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This isn’t normal wear and tear. It points to an underlying design or manufacturing flaw.
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Samsung has a responsibility to address such core issues.
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Instead, they are choosing to deny accountability and shift the burden onto customers—asking them to pay for what is clearly a defect.
That’s not just disappointing, it’s unacceptable.
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Multiple users reporting it after updates, yet Samsung continues to show negligence by shifting the cost onto customers instead of acknowledging the problem.
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In my case as well, the display issue appeared immediately after an official update, but it is still being treated as a chargeable repair since one goodwill support was already given.
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So Samsung’s solution is simple:
👉 Push update
👉 Screen gets line issue
👉 Say “out of warranty”
👉 Charge ₹12,000 from Customer
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What makes this worse?
Posts exposing this issue mysteriously get removed once they start gaining high views and traction on Samsung Members.
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If Samsung spent half the effort fixing the issue instead of removing high-view posts, customers wouldn’t be this frustrated.
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Removing posts only after they gain attention makes it look less like moderation and more like damage control. Silencing genuine customer complaints will never erase the problem.
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https://r2.community.samsung.com/t5/Galaxy-S/Repeated-Vertical-Pink-Line-Issue-After-Software-Update...
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Beware-of-Updates 🚨
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https://r2.community.samsung.com/t5/Galaxy-S/Beware-of-Software-updates/td-p/22020455?src=ShareByUse...