Original topic:

Q990D eARC not working after auto updating

(Topic created on: 2 weeks ago)
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Topu21
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This is very very disappointing, but soundbar was working perfectly with 1016 version. But now it has auto updated itself to 1024.1 but eARC not working at all. 
I am using it with Samsung QN90B 
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S_Kumar73
Expert Level 5
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Try to initiate factory reset amd then check
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Topu21
Active Level 1
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Tried but no luck
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We hope this message finds you well. We want to inform you that if you are facing any issues with your device, you can reach out to our support services for assistance.

You can connect with Our Calling support team helpline at: 1800-40-7267864

Additionally, our whatsapp support team is available at the same number: 1800-5-7267864.

Please do not hesitate to contact us if you need help. We are here to assist you.

Warm Regards,
Samsung Customer Support

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