Samsung Firmware update for QA55Q60CAKLXL TV side defects

[Samsung_gWd9Rrq]

I have noted after the recent OS update pushed by Samsung , the Mute functionality is not working. 

The issue was noticed with Smart Remote and even connecting with  SmartThing app could not mute the TV volume.

All other functionalities are working fine with remote, i.e. there is no defect in the remote hardware.

PS: There is no dedicated members community page for TV Owners in India

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.

Warm Regards,
Samsung Customer Support