Original topic:

Profile card blur after attending calls

(Topic created on: 05-04-2025 08:47 PM)
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Sammiyy
Beginner Level 2
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After updating to One UI 7, whenever I receive a call, the caller's profile picture is clear during the ringing screen. But as soon as I answer the call, the picture becomes blurry or low quality. This was not the case before the update. 
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karanvir
Active Level 5
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Same here
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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vijaychandra800
Beginner Level 2
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I've submitted this report now.
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vijaychandra800
Beginner Level 2
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I too have the same issue, Found no way to disable this.
This is very bad user experience.
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