Please Guide Me

[Navjot_Singh]

I have download the application and suddenly makes shortcut from File app To home screen apps and i can't able to uninstall or remove, please help me to do 

[armlinker4639]

Explain properly and you should have not downloaded any app from any unsafe source

[Navjot_Singh]

No it's was available till date on playstore , i made it Shortcut from file manager by mistake (from application/apk sections)when I trying to remove it isn't remove or isn't disable and it is Uninstalled already from my device but it's showing this on my app home screen

[armlinker4639]

Oh okay, go to App Info of File Manager and clear it's data. Then restart your device.

If this helps you I'll appreciate if you could accept my comment as solution by clicking on the dots on the top right of my comment 😊

[Quotes780 · Accepted solution]

Clear cache data of file app, then restart your phone. It will be removed automatically.
If you find this helpf ul please Accept it as a solution
Thank you😊🙏

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support