Original topic:

Phone application bug

(Topic created on: Sunday)
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Praveenkenny
Active Level 1
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I own samsung s25ultrs and after one UI 8.5 i had an issue with the phone dialer application. I had a red dot appreance ovee the the three dots that is for setting. I tried all possible way to clear it but its of no issue. I have take this through samsung members feedback. But i haven't received any proper replay..
Poor customer service from samsung. 😞
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bhghwan
Expert Level 5
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Show screen shot
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Aaravvvvv
Active Level 4
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That may mean someting new there red dot on app or 3 dots or settings usually comes when new or not checked out things are there
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Praveenkenny
Active Level 1
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I have done everything but there is no proper response from your side...how can I send a video I have my contact details there and more over I shared the screen shot before 3 month and there is no use...
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Praveenkenny
Active Level 1
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How could I identify there is a bug within 3 minutes ....it took me almost a day to analysis i did all possible way to resolve it and I tried communicating samsung support. But no use at all
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