Phone Malfunction

[PromodVij]

Disgusting, how a phone call is connected while it's in my shirt's pocket. I switch off the screen before putting it in my pocket still touch screen is working. It is the basic, general knowledge which is not applied. I am experiencing since last 3rd-4th update. It is not expected that Any of the touch screen function work after screen is off. Please take care of this problem.

[ѵօϲɑӀ4ӀօϲɑӀ]

Turn on Accidentally Touch Protection under Settings > Display

[dj9494]

yess you can try this out

[ParagVaghela]

may i know, which theme is applied on your galaxy? @VocalForLocal

[ѵօϲɑӀ4ӀօϲɑӀ]

It's hex installer bro

[ParagVaghela]

Thnx bro

[dj9494]

if the above mentioned option don't solve your problem please share a feedback in the get help section

[Sidhabhi]

Turn off double tap to wake up and accidental touch protection..

if still problem persists, then its a bug..(same happened with me(s10+), I stopped using biometrics and things are fine, but that's not the actual solution).

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve this issue kindly follow the given below step:

1. Reset the device: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings> Tap on General Management> Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support