Note 9 Charging Issue

[Saeed1903]

After the update to Android 10, the charging had become so unstable as it keeps popping the notification from "Fast Charging" to "Check your cable connection", although I have changed the cables and chargers but still, it's so frustrating Very pathetic update.

[Anonymous]

factory reset once problem solved

[immi007]

Try charging the phone while it’s powered down.

also you can try wireless charging

Also do a force restart once.

Resetting phone might help but i think it's more of a hardware issue

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "charging issue" kindly follow the given below steps:

1)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
2) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support